Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vanillaaromastudio@gmail.com. 

You can always contact us for any return question at vanillaaromastudio@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

In order to return your product and receive a refund, it must be in the same condition in which you received it, within 14 business days of receiving it, unfortunately after 14 days we can no longer make a refund. If your package suffers damage, please contact us immediately, so we can claim  with shipping carrier, once your item is returned to us, we will send you a replacement or refund if you prefer.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vanillaaromastudio@gmail.com.